Frequently Asked Question

Support policy
Last Updated 2 years ago

What's included in support

  • Answer specific questions about the features and functionality of the product
  • Provide some guidance on the way the product is designed
  • Help with issues related to using the item and getting the most value out of its functionality
  • Product updates to ensure ongoing compatibility and to resolve security vulnerabilities

What's not included in support

  • Product customization or development
  • Installation of the product
  • Hosting, server environment, or software
  • Help related to included third party assets

Read more about the Envato support policy

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